1. Who We Are
EduNoetic Solutions is a UK-based tutoring and educational support service. Our student portal and workspace are powered by Gradespace. References to "we", "us", or "our" in this policy refer to EduNoetic Solutions.
2. Information We Collect
We may collect the following types of information: contact details (name, email address, phone number), student learning needs, year group, and subject requirements; session preferences and scheduling information; communications submitted via our website forms, email, or in-platform messaging; account credentials and activity logs within the Gradespace-powered student portal.
3. How We Use Your Information
Your information is used to match students with suitable tutors, schedule and manage sessions, communicate updates and session reminders, personalise your experience within the student portal, and improve the quality of our services.
4. Data Sharing
We only share personal data where necessary for service delivery, legal compliance, or with trusted operational partners. Our student portal infrastructure is provided by Gradespace, who process data on our behalf under appropriate data processing agreements. We do not sell personal data to third parties.
5. Data Retention
We retain personal data for as long as necessary to provide our services and meet legal obligations. Account data may be retained for up to 24 months after the last active session, after which it is securely deleted upon request.
6. Security
We apply reasonable technical and organisational safeguards to reduce the risk of unauthorised access, loss, or misuse of personal data. The Gradespace platform uses industry-standard encryption and access controls for student accounts.
7. Your Rights
Under applicable UK data protection law, you have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing or request data portability. To exercise any of these rights, please contact us.
8. Changes to This Policy
We may update this policy periodically. We will notify registered users of significant changes. Continued use of our services after updates constitutes acceptance.
9. Contact
For privacy requests or questions, contact contact@edunoetic.co.uk.